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World Leader in Infrastructure & Facilities Maintenance Management
For over 60 years, Jorgensen has provided a diverse range of facility and highway infrastructure, consulting, maintenance, and management services.
Collections Specialist
Summary
| Title: | Collections Specialist |
|---|---|
| ID: | 5172-IN |
| Division: | Corp |
| Region: | Maryland |
| Location: | Buckeystown, MD |
Description
Collections Specialist
Roy Jorgensen Associates, Inc. (Jorgensen) is a world leader in maintenance management. For over 65 years Jorgensen has provided a diverse range of facility and highway infrastructure, consulting, maintenance and management services. Our professionals are in the forefront as facility managers, maintenance engineers, trainers, assets managers and solution providers. Our firm is focused on the operations and maintenance of transportation and public works infrastructure assets. Our system approach to maintenance management is unparalleled in our industry. We know how to identify and implement innovative solutions for our client's toughest challenges.
Position summary: Roy Jorgensen is seeking a full-time Collections Specialist responsible for highway accident property damage claims. You will manage accounts by generating subrogation demands, monitoring payments, and recovering overdue debts to optimize cash flow. Contact clients via phone/email to resolve discrepancies, negotiate payment plans, and update account records.
Responsibilities:
- Reach out to customers via phone, email, or mail to secure payments
- Negotiate payment arrangements, settlements, or, in some cases, initiate legal action
- Maintain detailed, accurate records of all contact attempts, conversations, and transactions
- Investigate and resolve billing discrepancies, payment issues, or customer disputes
- Monitor accounts receivable (AR) aging reports, generate daily/weekly status reports, and identify delinquent accounts
- Generate and send accurate invoices, ensuring timely submission of demands
Required Experience/Skills:
- Accounts Receivable collections with private sector
- Auto insurance experience a plus
- Excellent verbal and written communication skills for negotiation and conflict resolution
- Ability to follow up consistently
- Proficiency in general computer skills to include MS Word, Excel, Outlook, Teams
- Excellent attention to detail and analytical abilities
- Customer service-focused approach
- Strong organization and independent work skills
Schedule: Full time Monday – Friday
Salary: $25.00- $28.00/hr compensation is depending on candidate experience and certifications.
Company will conduct Background check, MVR and Controlled Substance testing prior to hire.
Roy Jorgensen Associates, Inc. is an Equal Opportunity Employer and is committed to diversity in our workforce. EOE/M/F/D/V
